We want to make getting your wireless services from SaskTel as easy as possible. We’re committed to meeting and exceeding the guidelines set out by the Canadian Radio-television and Telecommunications Commission (CRTC) in the Wireless Code to make sure that you understand your rights and obligations as a wireless customer.

The CRTC Wireless Code is intended to:

  1. Make it easier for you to obtain and understand the information in your wireless service contracts;
  2. Establish easy to understand business practices for the wireless service industry where necessary; and
  3. Contribute to a more dynamic wireless market.

Key changes to the Wireless Code

On November 28, 2017, the following changes were made as per the CRTC’s review of the Wireless Code:

  • SaskTel devices will be unlocked or we will give customers the means to unlock the device upon request at no charge
  • Data caps will now be applied at the account level instead of per device
  • All devices on the account will be notified when the data cap has been reached
  • The purchase price of data roaming packages and data add-ons, as well as data overages will be included as part of the data cap
  • The account holder (or device user authorized by account holder) will be the only one who can accept additional data charges on their account once a data cap has been reached.

To learn more about the changes to data caps and how to manage your wireless bill please go to www.sasktel.com/datacaps.

Your rights as a Wireless consumer

The changes the CRTC made are an addition to the existing Wireless Code and do not change your rights.

You can still:

  • Cancel your contract at no cost after a maximum of two years
  • Return your phone at no cost and cancel your contract, within your 15 day trial period and specific usage limits, if you are unhappy with your service
  • Refuse a change to your contract’s key terms and conditions, including the services in your contract, the price for those services, and your contract’s duration
  • A minimum seven-day grace period to “top up” your noSTRINGS Prepaid card account and retain your balance

We will still:

  • Provide your contract and related documents in plain language, so it’s easy to read and understand
    • A Critical Information Summary is supplied which explains your contract in under two pages
  • Clearly describe conditions that apply to your noSTRINGS prepaid balance and how you can check your balance
  • Provide customers who self-declare as having a disability with a copy of their contract in alternative format, and also give them a 30 day trial period to ensure that the service and phone meets their needs

Read the full CRTC Wireless Code checklist