1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and cancel the pending authorization for your original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada. Shipments to locations outside of Canada are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order has been placed. Delivery times are estimated and commence from the date of shipping. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days (except holidays and Sundays) of the date of your order.
4. Shipping Costs
Shipping costs in Canada are a flat fee based on the amount of the order. Orders under $100.00 before tax are charged a flat rate shipping fee of $3.99. For shipping outside of Canada, additional shipping fee will be collected before the order is shipped by our Customer Care staff. To inquire in advance, please contact us at 1 800 387 6937.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, please contact us immediately at 1 800 387 6937
If you have any questions about the shipment or status of your order, please contact us at 1 800 387 6937.