Bolt Mobile Return and Warranty Policy
Returns require all packaging and a copy of your receipt. Product must be in resalable condition at the sole discretion of Bolt Mobile staff. Special order items are not returnable or refundable once the order has been placed.
Warranty requires a copy of your receipt. Some warranties can be fulfilled by Bolt Mobile on behalf of the manufacturer, and for some you must contact the manufacturer directly.
Single Use (Non-Rechargeable) Batteries
- Return Period: 30 days if unopened. Not returnable if opened
- Warranty Period: No warranty
Rechargeable Batteries
- Return Period: 30 days
- Warranty Period: 1 year. Replaced in-store after an overnight test
Custom or Rebuilt Batteries
- Return Period: No Returns
- Warranty Period: 1 year. Repaired or replaced in-store at our discretion.
Prepaid PINs (phone minutes)
- Return Period: No Returns
- Warranty Period: No Warranty
Phone Cases (Lifeproof)
- Return Period: 30 days
- Warranty Period: 1 year. Visit https://www.lifeproof.com/en-us/warranty-claim to make a claim
Phone Cases (Otterbox)
- Return Period: 30 days
- Warranty Period: 1 year. Visit https://www.otterbox.com/en-us/warranty-claim to make a claim
Phone Cases (Other Brands)
- Return Period: 30 days
- Warranty Period: No Warranty
Screen Protectors (iShieldz Glass)
- Return Period: 30 days if unopened. Not returnable if opened or installed, whether by you or by us on your behalf.
- Warranty Period: 1 year. Visit http://www.gentec-intl.com/product-information/warranty-information/?s=+&brandID=60&comID=7614 to make a claim
Screen Protectors (iShieldz Other)
- Return Period: 30 days if unopened. Not returnable if opened or installed, whether by you or by us on your behalf.
- Warranty Period: 1 year. Visit http://www.myishieldz.com/ to make a claim
Screen Protectors (Other Brands)
- Return Period: 30 days if unopened. Not returnable if opened or installed, whether by you or by us on your behalf.
- Warranty Period: No Warranty
Headphones and Headsets
- Return Period: 30 days if unopened. Not returnable if opened
- Warranty Period: 1 year. Contact manufacturer for instructions.
Apple Watch and Beats Audio
- Return Period: 15 days if unopened. Not returnable if opened
- Warranty Period: 1 year. Contact manufacturer for instructions.
Phones, Tablets, and other cellular devices:
- Return Period: 15 days. Must have used fewer than 100 minutes of calling, and 250MB of data. Must be in new condition or indistinguishable from new. Maximum of 2 device trials per person.
- Warranty Period: 1 year. Stop in and we will send it away for repair or replacement (manufacturer’s option).
Fusion Internet Service
- Return Period: 30 days for equipment ($249.99). No returns on labor or travel charges.
- Warranty Period: 1 year for equipment (does not cover labor or travel to replace equipment). 30 days on installation.
Other Products
- Return Period: 30 days
- Warranty Period: 1 year in-store replacement